ITIL is the most widely accepted foundation framework, a set of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience. The ITIL practices help achieve good quality service and also helps overcome difficulties that may crop up in the development of IT systems. Many international companies like the Microsoft, IBM, Caterpillar and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management.
Through the use of the ITIL Service Lifecycle, the framework helps organizations transform and adapt to the changing economic climate and the market place. This helps with implementation of further improvements to practices that are oriented at achieving high levels of business performance.
A good knowledge of the ITIL basics is therefore going to help the entire team working with ITIL. The need is so much so that more organizations are providing on-site training on implementing the ITIL framework and in some cases also sponsor employees’ ITIL certification journey.
The ITIL Certification Path
There are four levels to the ITIL certification:
ITIL Foundation – offers a basic look at the fundamentals of ITIL and gives those new to the concept, the information they need to understand everything the ITIL entails
ITIL Intermediate – details the five primary ITIL framework phases
ITIL Expert – gives more advanced students a look into the finer details of the ITIL structure
ITIL Master – shows that the certified person is able to take the ITIL phases and implement them into a real-world framework
With ITIL, organizations are assured of the following benefits, resulting in heavy demand for certificed ITIL professionals:
Greater customer satisfaction through a professional approach to
Right use of skills and experience
Improved Return over Investment (ROI) in IT
Reduced service cost by better and efficient utilization of resources
Prevents redundancy of the work conducted
Provides better third party services by improvising on the uses of available skills and expertise
Identifies weak areas and further offers solutions to strengthen it
With an increasing number of IT professionals getting an ITIL certification, organizations are able to save on training and L&D costs
Increased staff retention
Greater visibility of IT costs and assets
Why You Should Consider Certification
ITIL is a globally recognized set of best practices that finds implementation in the IT Services Management, in many organizations. And as is, there isn’t a dearth of ITIL qualified professionals in the IT arena. This adds on as a benefit for organizations as increased availability in ITIL qualified professionals translates to cost reduction on training and successful implementation of the framework.
Thus, getting certified in the different levels of ITIL gives you the edge over the rest of the competitors seeking the same role as you are, or rather as Neil Wilson, an ITIL expert states: it’s a foot in the door, and it gets you on the shortlist!
Benefits of being ITIL Certified
#1: Better Pay
As with other certifications, a certification facilitates a pay-rise and promotion to higher tier roles and positions. Payscale.com’s report on ITIL-skilled professionals in the US states that certified ITIL program managers earn an average salary of $119,248 a year, which makes ITIL experts among the highest-paid professionals in the IT industry. As per the report, certified IT architects can earn anywhere between $86,062 and $131,247.
#2: Skills Honed
Three main features of ITIL contribute to the growing demand and popularity of this framework across international organizations. They are:
a stable foundation or IT environment that the set of practices help achieve
keeping up with changing technological demands by constantly evolving and
yet being able to provide the reliability through maximizing the value of new technological strategies.
With that said, it is evident that IT departments will need implementation of this framework at a greater scale. Furthermore, ITIL framework is simply a set of techniques and procedures that have been proven successful and effective than others. Gaining knowledge in the framework, will make the professional makes work easier and helps you accomplish tasks in cheaper, faster and easier ways; and also produce better results. This in turn makes employees as strong assets to organizations and professionals to be sought-after in the job market.
#3: Familiarity with ITSM’s Common Language
While getting onto the certification training, professionals tend to get familiarized with the terms, phrases and methods of conveying information that are common norms among IT professionals. This acts as a strong differentiator that identifies certified professionals from the non-certified. Using the right terms not only means that you can communicate the right idea to your team, but also saves up a lot of time and on wrongly directed functions/processes.
While on the preparation journey to the ITIL certification examinations, candidates will also find that access to preparatory materials is quite easy – there is a wealth of online study guides, practice books, and mobile apps that can help you with every level of the certification process. This eases their path to being certified.
#4: Growing Demand for ITIL Certified Professionals
ITIL is closely tied to the ISO/IEC 20000 standards, suggesting the framework’s popularity isn’t going to drop any time soon. Also, with a little over 800 organizations being ISO/IEC 20000 certified, demand for ITIL professionals continues to remain very high.
Professionals with the certification stand a good chance as being recognized as potential employees to roles that demand ITIL knowledge. The demand is especially high in the field of incident management, process management, service management, release management and ITSM related project management roles. Underlining the certification’s importance, ITIL has also been ranked among the top 15 highest-paying certifications for 2015 by a number of researchers on the web.
#5: Paves the Road to Better Roles and Organizations
With the number of acclaimed organizations implementing ITIL being large, the certification gives that edge to candidates to be chosen for the best jobs in the job market in ITSM arena. Also, certified candidates can make their choice of organizations and roles, rather than waste precious years of their career on roles that are a poor fit to their profiles. It is to be noted in relation to the previous statement that certified professionals no longer have to wait for recruiters to short-list them for a prospective role, but instead choose their desired role and organization.
#6: Global Implementation
As a certified ITIL, if you decide you want to move abroad, you won’t have to change jobs. There are over 10,000 companies and organizations world-wide that have adopted the ITIL framework. If you prefer to stay in the country, you can check to see if the companies you want to work for have adopted the framework. Even companies that would traditionally not be pegged as ITIL-implementers, such as Disney, utilize the framework.
In concrete terms, what this translates to is – no shortage of job opportunities for a certified ITIL professional!
The benefits that come with this demanded certification are thus plenty and with the growing demand of the framework itself, the certification is setting that essential requirement factor among employers and recruiters, to primarily filter-out certified professionals who get translated as candidates of assured potential. Being certified in the different levels of the ITIL certification, helps professionals in all levels of the IT sphere – from help desk workers to IT Directors. Hence, being certified helps fast-tracking your progress in the IT career-ladder. With a couple of years laden in professional experience and a couple of ITIL certifications in hand, one is bound for higher altitudes in their IT career.